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We don’t accept return of the products or cancellation once the order is placed due to the following reasons:
- All our ceramic products are handcrafted so any return due to their inherent nature such as missing glaze, slight colour smudge, tiny bubbles, little flecks of glaze or bumps won’t be accepted. These are common featured in handmade ceramic products.
- Non-availability of a recipient at the time of delivery. Please arrange to receive your package as per the estimate from the date of shipping. Please let us know in advance while placing the order by sending us an email at orders.karigreh@gmail.com mentioning your order ID in the subject to ship your order at a later date within 12 hours of placing the order.
- If different price is listed as a reason compared to a similar website or business as Karigreh.
- If a non-delivery or late delivery occurs due to a wrong or incomplete name/address provided by the customer, or refused by the customer or related reasons on the customer’s side, only 50% of the order value will be refunded to the customer to adjust against delivery and RTO (Return To Origin) charges.
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For Partial COD orders the advance payment is non refundable under following circumstances:
- The order is rejected by the customer at the time of delivery
- Unavailability of the customer at the time of delivery
- Non payment of the balance order value at the time of delivery
- Not responding to calls from the delivery agent when attempting to deliver