Frequently Asked Questions

About Our Products

• Are Karigreh ceramic products microwave and dishwasher safe?
  Yes, all our handcrafted ceramic mugs and tableware are microwave and dishwasher safe. We recommend using mild detergents and avoiding harsh scrubbers to maintain the finish and longevity.
• Are handmade ceramics durable for daily use?
  Absolutely. Our ceramics are crafted for everyday use and are sturdy. However, since they are handcrafted and ceramic, they should be handled with care like any ceramic product.
• Will the product look exactly the same as shown in pictures?
  Due to the handcrafted nature of our products, slight variations in color, shape, and finish are natural and make each piece unique.
• Are your products eco-friendly?
  Yes. Our products are made using sustainable materials and processes, helping reduce dependency on plastic and promoting eco-conscious living.
• Where are Karigreh products made?
  All our products are proudly made in India by skilled local artisans, supporting traditional craftsmanship and livelihoods.

 

Gifting & Hampers

• Are Karigreh products suitable for gifting?
  Yes, our products are thoughtfully designed and make perfect gifts for occasions like birthdays, anniversaries, housewarmings, and festive celebrations.
• Do you offer gift wrapping?
  Yes, we offer gift-ready packaging for most of our hampers, making them perfect for direct delivery to your loved ones.
• Can I customize a gift hamper?
  Yes, we do offer customization for bulk or special orders. You can reach out to us directly for personalized gifting solutions.

 

Bulk Orders & Corporate Gifting

• Do you offer bulk orders for corporate gifting or events?
  Yes, we specialize in bulk orders for corporate gifting, weddings, return favors, and special events. Our handcrafted ceramic products and curated hampers make thoughtful and unique gifts.
• Is there a minimum quantity for bulk orders?
  Minimum order quantity depends on the product and level of customization. Please contact us with your requirement, and we’ll guide you accordingly.
• Can I customize products for bulk orders?
  Yes, we offer customization for bulk orders. Customization is available for orders of 100 pieces or more, and typically requires around 10 days for dispatch, depending on the design and requirements. We recommend reaching out to us in advance to discuss your needs, timelines, and available options.
• Do you offer branding for corporate gifts?
  Yes, we can incorporate your brand identity through packaging, inserts, and overall presentation to make your gifts more personalized and memorable.
• How long do bulk orders take to process?
  Since our products are handcrafted, bulk orders typically take longer than regular orders. Timelines depend on quantity and customization, but we recommend placing orders at least 2-3 weeks in advance.
• Do you offer discounts on bulk orders?
  Yes, we offer special pricing for bulk quantities. The final pricing depends on order size, product selection, and customization requirements.
• Can you help curate gift hampers for my budget?
  Absolutely. We can design hampers based on your budget, occasion, and audience to ensure they are meaningful and well-presented.
• Do you provide pan-India delivery for bulk orders?
  Yes, we offer delivery across India. For large or multi-location deliveries, we can coordinate logistics accordingly.
• Can you ship bulk orders to multiple addresses?
  Yes, we can arrange delivery to multiple locations. Please share the address list in advance for smooth processing.
• How do I place a bulk order with Karigreh?
  You can reach out to us via WhatsApp or email with your requirements (quantity, budget, timeline), and our team will assist you with options and pricing.

 

Orders & Shipping

• How long does delivery take?
  Delivery timelines typically range from 3-7 business days depending on your location. During peak seasons, slight delays may occur.
• Do you offer international shipping?
  We are working on expanding to international shipping. For specific requests, feel free to contact us.
• What if my product arrives damaged?
  We take utmost care in packaging, but in rare cases of damage, please contact us with photos within 24-48 hours of delivery, and we’ll assist you with a replacement.
• How do you ensure safe delivery of fragile ceramic products?
  Our ceramics may be delicate, but our packaging is designed to be extremely reliable. Every order is packed with multiple layers of protection, including secure cushioning and durable outer boxes to withstand transit.
  With continuous improvements in our packaging methods, we’ve achieved a 99.99% success rate in delivering orders safely.
  And in the rare instance of damage, we ensure quick resolution and support. All you need to do is share with us the unboxing video.

 

Product Care

• How should I care for my ceramic products?
  Use mild soap for cleaning | Avoid harsh scrubbers | Handle with care to prevent chipping

Still have questions?
Feel free to reach out to us - we’re always happy to help you choose the perfect piece for your home or gifting needs.